FAQ

General

Contact the Seller

Please email me at crystallizekpop@gmail.com

Return Policy

All sales are final! I do not accept returns or exchanges. Depending on the item, I may be able to replace it for you.

Track my Order

All orders shipped as parcels will have tracking, unless it's not available to your country. The tracking information will be included in your shipping confirmation. If you need your tracking number, email me at crystallizekpop@gmail.com and I can provide it for you.

Payment Options

I accept all major credit card types, Apple Pay, Shop Pay, and PayPal

Issue with my order...

Please email me at crystallizekpop@gmail.com so we can work on a solution together

Shipping

How much is shipping?

Typically shipping is anywhere from $5-$7, but it is calculated at checkout. It depends on the final weight of the package, the destination country, and the postage type you select. You can see the shipping total during checkout before finalizing your
order.

International orders, duties are added on at checkout.

I will not refund refused deliveries.

When will my order ship?

I try my best to ship all orders out NEXT DAY! Made to Order items (such as T-Shirts, mugs, etc.) have longer processing times and those items cannot be shipped next day. I'm just as excited to ship your order as you are to receive it!

International Shipping?

I ship internationally from the United States. For international orders, all applicable customs duties, VAT, and import taxes are included in your checkout total. You will not be required to pay additional fees upon delivery. Shipping rates and delivery estimates are shown at checkout and vary by destination.

Please note:

  • Customs processing times may vary by country and are outside of my control.
  • Delays caused by customs inspections or local postal services may impact delivery timelines.

If you have any questions about international shipping, feel free to contact me before placing your order.

If a carrier or customs authority requests payment upon delivery in error, please contact me before paying so I can assist.

Contact Email: crystallizekpop@gmail.com

Products

An item I want is Sold Out...

Sorry about that! Click on that "Notify me when Back in Stock" button under the item you want and you'll be emailed when it's back in stock.

What does A, B, and C Grade mean?

A, B, and C Grade refer to the product's condition. I quality check all items and grade them by what I think is the best and what doesn't meet my "perfect" standards. Anything below an A is also sold for a cheaper price!

Can I Custom Order a product?

Yes! Please note, custom orders are limited to these items: buttons, decals, and photography prints. For more information on custom orders, please click here!

Misc.

I'm hosting an event, can you vendor?

I'd love to! I'm based in South Central, PA and can travel to certain places in the DMV area, please contact crystallizekpop@gmail.com for further inquires and availability.